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Training for e-commerce success in SMEs

Research Output: Chapter in Book/Report/Conference proceeding Chapter Peer-review

Sustainable Development Goals

  • SDG 8 - Decent Work and Economic Growth
    SDG 8 Decent Work and Economic Growth
  • SDG 9 - Industry, Innovation, and Infrastructure
    SDG 9 Industry, Innovation, and Infrastructure

Abstract

Rapid developments in Information and Communication Technologies (ICTs), such as electronic commerce (e-commerce), have revolutionized the way that business is conducted. E-commerce refers to the process of buying and selling goods and services electronically involving transactions using Internet, network, and other digital technology. It offers companies tremendous opportunities to improve their business performance in new and innovative ways. However, its huge potential benefit would only be realized by capable managers who can deal with these emerging technologies and implement them wisely. A skills shortage has been categorized as one of the challenges facing global e-commerce by Bingi and Khamalah (2000). The demand for highly knowledgeable and skilled managers and workloads places enormous pressure upon companies to improve or update their current knowledge and skills. This is particularly important in Small and Medium Enterprises (SMEs) as compared with their larger counterparts, as they are often described as “lacking the expertise needed to set up the technologies necessary, despite having a great deal to gain from doing so” (Anonymous, 1998).

Publication Information

Output type

Research Output: Chapter in Book/Report/Conference proceeding Chapter Peer-review

Original language

English

Publication milestones

  • Published - 01/07/2001

Publication status

Published - 01/07/2001

Publisher

IGI Global Scientific Publishing, United States

ISBN (Print)

9781930708358

External Publication IDs

  • handle.net: 10547/251016

Host publication title

Managing Information Technology in Small Business: Challenges and Solutions

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