The impacts of marketing and operations capabilities on financial performance in the UK retail sector: a resource-based perspective

Wantao Yu(corresponding author)
,
Ramakrishnan Ramanathan
,
Prithwiraj Nath

*Corresponding author for this work

University of East Anglia
,
Business & Management Research Institute (BMRI)

Research Output:

Contribution to journal

Article

Peer-review

Open access

Abstract

Drawing upon the resource-based view (RBV) of the firm, this study investigates the relationships among marketing capability, operations capability, and financial performance. Using archival data of 186 retail firms in the UK, we find that that marketing capability has a significant impact on operations capability, and that operations capability is significantly and positively related to retail efficiency. The results also suggest that operations capability fully mediates the relationship between marketing capability and financial performance. The findings of this study provide practical insights for practicing managers to consider when developing functional capabilities in order to achieve superior financial performance.