A microservice-based e-government service management system framework using Fast Collaboration Competencies 2.0 model

Muhammad Yusuf
,
Moch Kautsar Sophan
,
Arif Muntasa
,
Andharini Dwi Cahyani
,
Kazeem Oluwakemi Oseni

University of Trunojoyo Madura
,
School of Computing Engineering and Creative Industries
,
Institute for Applicable Computing and Engineering (IACE)

Research Output:

Contribution to journal

Article

Research

Peer-review

Open access

Sustainable Development Goals

SDG 16 Peace, Justice and Strong Institutions

Abstract

The Indonesian private sector, including large enterprises, already implements service management using information technology. Local government units in Indonesia have not yet fully implemented integrated information systems for service management, particularly microservice-based architectures. This research aims to develop a microservice-based e-government service management system (M-EGSMS) for the Department of Communication and Informatics in Sampang, Madura. The system was developed using the Fast Collaboration Competencies (FCC) 2.0 method. This paper presents two main contributions: the M-EGSMS architectural framework and the generalised FCC 2.0 development methodology. This work has implications for both theory and practice. This review broadens the theoretical understanding of service management, microservices, and e-government domains. In practice, the Department of Communication and Informatics inSampang, Madura, and other practitioners could use the M-EGSMS for complaint handling. It supports the 16th Sustainable Development Goal (SDG), Peace, Justice and StrongInstitutions, by promoting good governance. Future research will involve implementing aservice management information system i

Publication Information

Output type

Research Output:

Contribution to journal

Article

Research

Peer-review

Original language

English

Pages from-to (Number of pages)

Pages 2831-2845 (15 pages)

Journal (Volume, Issue Number)

Ingenierie des Systemes d'Information (Volume 31, Issue 8)

Publication milestones

Accepted/In press - 11/08/2026
Published - 31/08/2026

Publication status

Published - 31/08/2026

ISSN

1633-1311

Publication IDs

Scopus: 105052787044

Access to documents

10.18280/isi.310826

A Microservice-based E-Government Service Management System Framework

Final published version, 2.7 MB

License:CC BY

https://www.iieta.org/journals/isi/paper/10.18280/isi.310826

Final published version

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