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Intelligent student engagement management : applying business intelligence in higher education

  • Guangming Cao
    ,
  • Marcus Woolley
    ,
  • Yanqing Duan
    ,
  • Vincent Koon Ong
Research Output:
Chapter in Book/Report/Conference proceeding
Conference contribution
 Peer-review

Open access

Abstract

Advances in emerging ICT have enabled organisations to develop innovative ways to intelligently collect data that may not be possible before. However, this leads to the explosion of data and unprecedented challenges in making strategic and effective use of available data. This research-in-progress paper presents an action research focusing on applying business intelligence (BI) in a UK higher education institution that has developed a student engagement tracking system (SES) for student engagement management. The current system serves merely as a data collection and processing system, which needs significant enhancement for better decision support. This action research aims to enhance the current SETS with BI solutions and explore its strategic use. The research attempts to follow socio-technical approach in its effort to make the BI application a success. Progress and experience so far has revealed interesting findings on advancing our understanding and research in organisation-wide BI for better decision-making.

Publication Information

Output type

Research Output:
Chapter in Book/Report/Conference proceeding
Conference contribution
 Peer-review

Original language

English

Publication milestones

  • Published - 01/01/2013

Publication status

Published - 01/01/2013

Publication IDs

  • handle.net: 10547/308828

Host publication title

nan

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