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Identifying the relevance of personal values to e-government portals' success: insights from a Delphi study

Research Output: Contribution to conference Paper Peer-review

Open access

Abstract

Most governments around the world have put considerable financial resources into the development of e-government systems. They have been making significant efforts to provide information and services online. However, previous research shows that the rate of adoption and success of e-government systems vary significantly across countries. It is argued here that culture can be an important factor affecting e- government success. This paper aims to explore the relevance of personal values to the e-government success from an individual user’s perspective. The ten basic values identified by Schwartz were used. A Delphi study was carried out with a group of experts to identify the most relevant personal values to the e-government success from an individual’s point of view. The findings suggest that four of the ten values, namely Self-direction, Security, Stimulation, and Tradition, most likely affect the success. The findings provide a basis for developing a comprehensive e-government evaluation framework to be validated using a large scale survey in Saudi Arabia.

Publication Information

Output type

Research Output: Contribution to conference Paper Peer-review

Original language

English

Publication milestones

  • Published - 01/09/2013

Publication status

Published - 01/09/2013

External Publication IDs

  • handle.net: 10547/332998

Access to documents

A1216..docx.pdf
Accepted author manuscript, 522.96 KB

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