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Future-proofing: AI and long-term strategic vision

Research Output: Chapter in Book/Report/Conference proceeding Chapter Peer-review

Abstract

Artificial Intelligence is one area where the tourism industry is headed and assists in contributing to structural transformation and innovation as the business model increases in importance. High-performance organisations (HPOs) have the urge to meet the global challenge by utilising AI-based tools such as ChatGPT and Bard. In this chapter, a broader convergence of trends defines the extreme positionality of AI in the global ranking of tourism sector focus, which is extended towards management and customer relations and also towards operational efficiencies. AI can be used by the stakeholders under consideration in studying: HPO features which include predictive customer decisions, and improving customers’ experiences in delivering timely, accurate and satisfying means that organisations will be able to meet their target customers. The study explains HPO features such as better managers, better so that they will better deliver AI-enhanced assistance across all disciplines in a firm including finance, operations, marketing and more. Key applications include predictive analytics for market trends, AI-driven customer interactions via voice-activated devices such as Alexa and Google Home, and greater efficiency. Also, some of the challenges are examined such as data privacy concerns and ethical issues while looking at the tool’s promising ability to offer tailored services including real-time data. Understanding both the potential and the gaps of AI, tourism organisations will be able to apply the tools more strategically to secure their business and meet the fast-changing market landscape. AI is hence setting grounds as an important advancing factor in the mobility and maintenance of competitiveness alongside sustainability in the tourism sector.

Publication Information

Output type

Research Output: Chapter in Book/Report/Conference proceeding Chapter Peer-review

Original language

English

Pages from-to (Number of pages)

Pages 327-345 (19 pages)

Publication milestones

  • Published - 05/06/2025

Publication status

Published - 05/06/2025

Publisher

Routledge, United States, United Kingdom

ISBN (Print)

9781032898865

ISBN (Electronic)

9781040370803

External Publication IDs

  • handle.net: 10547/626816
  • Scopus: 105004962247

Host publication title

The Role of Artificial Intelligence in the Tourism and Hospitality Sector

Host publication editors

  • Maria Jesus Jerez-Jerez
  • Claudia Sevilla-Sevilla
  • Lidia Aguiar-Castillo

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