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A performance measurement framework combining DEA and balanced scorecard for the UK health sector

Research Output:
Contribution to journal
Article
 Peer-review

Abstract

Balanced scorecard (BSC) and data envelopment analysis (DEA) are two popular performance measurement tools for measuring performance of organisational units. However, several shortcomings of the two tools have also been highlighted. A BSC readily provides complex business information to managers at a glance and facilitates improved decision-making. However, BSC in its original form does not include any objective methodology, and when many perspectives are considered in the BSC framework with several measures in each perspective, the ability of managers to comprehend the huge volume of information becomes limited. We propose in this paper that BSC can be advantageously integrated with DEA. Such integration can help overcome some of the shortcomings of the latter, such as the discriminating ability and the problem of a firm with extraordinary performance in terms of only one measure achieving high performance scores. The proposed integration of BSC with DEA, called the balanced efficiency assessment method in this paper, is applied to balanced performance evaluation of health authorities (HAs) in the UK.

Publication Information

Output type

Research Output:
Contribution to journal
Article
 Peer-review

Original language

English

Pages from-to (Number of pages)

Pages 257-278

Journal (Volume, Issue Number)

International Journal of Operational Research (Volume 12, Issue 3)

Publication milestones

  • Published - 01/01/2011

Publication status

Published - 01/01/2011

ISSN

1745-7645

Publication IDs

  • handle.net: 10547/295078
  • Scopus: 80053930496

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