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A dynamic capability view of marketing analytics use: evidence from UK firms

Research Output: Contribution to journal Article Peer-review

Open access

Abstract

While marketing analytics plays an important role in generating insights from big data to improve marketing decision-making and firm competitiveness, few academic studies have investigated the mechanisms through which it can be used to achieve sustained competitive advantage. To close this gap, this study draws on the dynamic capability view to posit that a firm can attain sustained competitive advantage from its sensing, seizing and reconfiguring capabilities, which are manifested by the use of marketing analytics, marketing decision-making, and product development management. This study also examines the impact of the antecedents of marketing analytics use on marketing related processes. The analysis of a survey of 221 UK firm managers demonstrates: (a) the positive impact of marketing analytics use on both marketing decision-making and product development management; (b) the effect of the latter two on sustained competitive advantage; (c) the indirect effect of data availability on both marketing decision-making and production development management; and (d) the indirect effect of managerial support on marketing decision-making. The research model proposed in this study provides insights into how marketing analytics can be used to achieve sustained competitive advantage.

Publication Information

Output type

Research Output: Contribution to journal Article Peer-review

Original language

English

Pages from-to (Number of pages)

Pages 72-83

Journal (Volume, Issue Number)

Industrial Marketing Management (Volume 76)

Publication milestones

  • Accepted/In press - 03/08/2018
  • Published - 10/08/2018

Publication status

Published - 10/08/2018

ISSN

0019-8501

External Publication IDs

  • handle.net: 10547/622818
  • Scopus: 85051127038

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