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Managerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies

Student Thesis: Student thesis Doctoral thesis

Thesis Information

Thesis Award Date

02/2003

Qualification Level

Doctoral thesis

Original Language

English

Thesis Managed By

Awarding Institution

ID

handle.net: 10547/315630

Thesis documents