The influence of informal social media practices on knowledge sharing and work processes within organizations

Shirumisha Kwayu
,
Mumin Abubakre
,
Banita Lal

Nottingham Trent University
,
University of Bedfordshire

Research Output: Contribution to journal Article Peer-review

Abstract

Contemporary information technologies such as social media have invigorated the way knowledge is shared within organizations to the extent that we have to rethink and reassess our understanding of the role and influence of technology in organizational processes and knowledge sharing. This paper uses the strategy as practice lens guided by the interpretivist philosophy to understand the influence of informal social media practices on knowledge sharing and work processes within an organization. The paper uses empirical evidence from the case study of a telecom organization in Tanzania to gain theoretical insight into informal social media practices and knowledge sharing. This research contributes to the Information Systems (IS) literature by asserting that organizational processes are achieved by mundane knowledge sharing mediated by informal social media use within the organization. Also, the study contributes to IS literature by highlighting how emerging informal practices are essential to daily processes within organizations.

Publication Information

Output type

Research Output: Contribution to journal Article Peer-review

Original language

English

Pages from-to (Number of pages)

Pages 102280

Journal (Volume, Issue Number)

International Journal of Information Management (Volume 58)

Publication milestones

Accepted/In press - 18/11/2020
Published - 30/12/2020

Publication status

Published - 30/12/2020

ISSN

0268-4012

External Publication IDs

handle.net: 10547/624889
Scopus: 85098598565

Access to documents

10.1016/j.ijinfomgt.2020.102280

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