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Semiotic models of trust and usability for agent-managed grid services

  • Tim French
    ,
  • Wei Huang
    ,
  • Richard Hill
    ,
  • Simon Polovina
  • Sheffield Hallam University
Research Output:
Chapter in Book/Report/Conference proceeding
Conference contribution
 Peer-review

Abstract

This paper seeks to build upon existing work concerning the role of “soft” issues including trust and usability in the context of Grid services. Previous research has suggested that there is a trust ‘gap’. Without seeking to engender intangible trust, usability needs cannot be met effectively. Trust formation is a precursor of usability not only at the point of first contact with Grid services but also as an integral part of the user experience. Whilst tangible security aspects of Grid services are relatively well understood, intangible aspects of trust, are less well developed. The contribution offered here aims to fill the trust ‘gap’ using Stamper’s semiotic ladder. Consequently, a tailored HCI is identified to meet the usability and trust needs of a potentially diverse Grid user-community. The use of this approach is accordingly offered as means of satisfying the demands of a user-centric agent to fulfill this role.

Publication Information

Output type

Research Output:
Chapter in Book/Report/Conference proceeding
Conference contribution
 Peer-review

Original language

English

Publication milestones

  • Published - 01/01/2008

Publication status

Published - 01/01/2008

Publisher

Springer, Japan, India, Australia, Germany, United States, United Arab Emirates, Austria, Switzerland, Italy, China, United Kingdom, Netherlands, Brazil, France, Singapore

ISBN (Print)

9781846289903

ISBN (Electronic)

9781846289903

Publication IDs

  • handle.net: 10547/279167

Host publication title

nan

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