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Learning, knowing and controlling the stock: the nature of employee discretion in a supermarket chain

  • Konstantinos Kakavelakis
    ,
  • Alison Fuller
    ,
  • Alan Felstead
    ,
  • Nick Jewson
    ,
  • Lorna Unwin
Research Output: Contribution to journal Article Peer-review

Abstract

This paper explores the nature of the relationship between Head Office and stores in a large British supermarket chain. It focuses on the role played by a range of technological tools available for managing the stock and connecting different parts of the productive system and the implications this has for employee learning in stores. The evidence illustrates the dual role of artefacts in making possible long-distance control from Head Office, on the one hand, at the same time as opening up spaces for local discretion and intervention, on the other. Accordingly, the paper also shows how the relation between the organisational centre and the periphery gives rise to different types of skills and expertise, providing the basis for a potentially expansive learning environment at the level of the store.

Publication Information

Output type

Research Output: Contribution to journal Article Peer-review

Original language

English

Pages from-to (Number of pages)

Pages 105-120

Journal (Volume, Issue Number)

Journal of Education and Work (Volume 22, Issue 2)

Publication milestones

  • Published - 01/01/2009

Publication status

Published - 01/01/2009

ISSN

1363-9080

External Publication IDs

  • handle.net: 10547/251001
  • Scopus: 70449553342

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