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Cloud services for culture aware conversation: socially assistive robots and virtual assistants

  • Carmine Recchuto
    ,
  • Luna Gava
    ,
  • Lucrezia Grassi
    ,
  • Alberto Grillo
    ,
  • Marta Lagomarsino
    ,
  • Davide Lanza
  • University of Genoa
    ,
  • Middlesex University
    ,
  • Pillo Labs S.r.l.
Research Output: Chapter in Book/Report/Conference proceeding Conference contribution Peer-review

Abstract

This paper introduces a new Cloud platform providing services for culturally competent interaction, that has been developed to expand the capabilities of Socially Assistive Robots and virtual assistants interacting with older persons. The rationale behind the proposed architecture is discussed, by outlining key principles as well as the functionalities provided, with a specific focus on verbal interaction. Three case studies, the humanoid robot Pepper, a robotic medicine dispenser Pillo, and a custom-built Android-based virtual assistant, are analyzed in detail, by showing how robots and other assistants may easily access culturally competent Cloud services to expand their interaction capabilities. Transcripts of conversations are reported and commented, in order to outline both the positive features and the limitations of the system.

Publication Information

Output type

Research Output: Chapter in Book/Report/Conference proceeding Conference contribution Peer-review

Original language

English

Pages from-to (Number of pages)

Pages 270-277

Publication milestones

  • Published - 21/07/2020

Publication status

Published - 21/07/2020

Publisher

Institute of Electrical and Electronics Engineers Inc., United States

ISBN (Print)

9781728157153

External Publication IDs

  • handle.net: 10547/624758
  • Scopus: 85090753065

Host publication title

2020 17th International Conference on Ubiquitous Robots (UR)

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