Challenges for service robots operating in non-industrial environments

The concept of service robotics has grown considerably over the past two decades with many robots being used in non-industrial environments such homes, hospitals and airports. Many of these environments were never designed to have mobile service robots deployed within them. This paper describes some of the challenges that are faced and need to be overcome in order for robots to successfully work in non-industrial environments (specifically homes and hospitals). These include the problems caused by an environment not having been designed to be robot-friendly, the unstructured nature of the environment and finally the challenges presented by certain user populations who may have difficulties interacting with a robot.