Skip to search boxSkip to navigationSkip to main content

Barriers facing e-Service Technology in developing countries: a structured literature review with Nigeria as a case study

  • University of Portsmouth
Research Output:
Chapter in Book/Report/Conference proceeding
Conference contribution
 Peer-review

Sustainable Development Goals

  • SDG 16 - Peace, Justice and Strong Institutions
    SDG 16 Peace, Justice and Strong Institutions

Abstract

E-Government services adoption rate is rapidly increasingly in the developing and lower-middle-income countries for promoting good governance capability and accountability of public organisations. E-Government services are helping to boost government revenue, very fast and secured transactions, reduce corruption through the use of modern technology and transparent operations. It is imperative to state that the e-Service in an e-Governance domain has been gaining more attention over past two decades. This paper will examine a structured literature review (SLR) of the barriers facing E-Service Technology in developing countries with Nigeria as a case study. In this study, the use of a structured literature review gives rise to reviewing papers from conferences on Google Scholar between 2009 and 2014. A total of 3100 papers were reviewed using content analysis and 68 papers from Google Scholar after careful filtering, classification and analysis met the inclusion criteria for barriers facing E-Service adoption and implementation including the success factors. A model has emerged that captures both the barriers facing E-Service technology and solutions, it has been identified that the public is much aware of E-Services, but the successful adoption and implementation remains a misery due to various barriers.

Publication Information

Output type

Research Output:
Chapter in Book/Report/Conference proceeding
Conference contribution
 Peer-review

Original language

English

Article number

7366867

Pages from-to (Number of pages)

Pages 97-103 (7 pages)

Publication milestones

  • Accepted/In press - 09/11/2015
  • Published - 04/01/2016

Publication status

Published - 04/01/2016

Publisher

Institute of Electrical and Electronics Engineers Inc., United States

Publication series

  • Publication series name: International Conference on Information Society, i-Society 2015

ISBN (Print)

9781908320476

ISBN (Electronic)

9781908320483

Publication IDs

  • handle.net: 10547/626416
  • Scopus: 84963668247

Host publication title

International Conference on Information Society, i-Society 2015

Access to documents

Publication metrics