A conceptual framework for the analysis of community stakeholder satisfaction within the Nigeria construction project industry

Abstract

Due to the growing number of construction industry stakeholders, academic researchers and project managers are beginning to emphasise satisfaction in the industry as a research subject. Consequently, this study focuses on the satisfaction of community stakeholders in the construction industry, particularly in the health sector. The justification for this focus is that there is little information on analysing community stakeholder satisfaction in the Nigerian construction project industry. As a result, creating a well-revised and defined conceptual framework would be critical in tackling or significantly reducing this threat. The purpose of this study is to create a conceptual framework that will be used to analyse and improve community stakeholder satisfaction in the Nigerian construction project industry. The study relies on existing literature to identify the various satisfaction factors of stakeholders in the construction projects industry. Furthermore, the extensive literature review provided information on what defines community stakeholder satisfaction in the Nigerian construction project industry. Furthermore, interviews were used to collect data, with the resulting data serving as the baseline for examining and improving community stakeholder satisfaction in the construction project industry. In addition, a non-probability sampling method (purposive sampling) with a sample size of 21 was used for the survey. This sample size includes community leaders who are the community's overseers or governors, small business owners who are the community's investors, and project managers in charge ofthe construction project from which the community stakeholders benefit. In conclusion, the findings identify stakeholders' engagement, relationship management, and satisfaction factors as critical nodes for establishing the community stakeholder satisfaction framework. This three-way relationship reveals a critical interdependence between these metrics and emphasises their significance in developing a practical satisfaction framework for the Nigerian building and construction industry. Lastly, there have been suggestions for a gradual paradigm shift in the government's focus from a traditional quality-time-cost approach to a more sustainability-inclined strategy. This innovative approach could aid in the elimination of unnecessary disputes or crises affecting community stakeholder satisfaction in the building and construction sector.

Date of Award	Jul 2022
Original language	English
Awarding Institution	University of Bedfordshire
Supervisor	Jasmine Hajreza-Tehrani (Supervisor) & Diane Richardson (Second supervisor)