What went wrong? implementation of MIS at an academic institution

This case is written about the decision of NITE authorities to introduce a latest computer application system named MOODLE-Learning Management System to enhance the institute’s performance and productivity. The top management took this decision after observing that traditional means of data handling and communications were not fulfilling the needs of the institution. It was hoped that by introducing this state of the art technology, the efficiency and effectiveness of the university would increase. However, the practical implementation and day to day usage of LMS made the real situation even more difficult for the NITE’s management. This multimillion Rupee project proved to be more of a nuisance than a convenience for the staff members and students of the university. Hence the frequently arising problems forced the management to rethink about affectivity of the system or on other ways to rectify the problematic situation. European Case Clearing House, Cranfield, UK. Case Study - Ref 311-173-1 + Teaching Note - Ref 311-173-8