The voice of the victim in police service design

This research explores how the voices of vulnerable victim-survivors and those experiencing structural inequalities contribute to police service design. The project has four overarching research questions: 1. What processes enable victim-survivor voices to influence and shape service design in policing, i.e. how are victim-survivor voices sought, collected, recorded and reported? 2. What changes are made to service design as a result of victim-survivor voices? 3. What impact do these processes and changes have on victim-survivors and on policing? 4. What needs to be in place for this type of work to be effective?