The role of service users in problem formulation and technical aspects of social research

The importance of the practitioner-researcher relationship in problem formulation derives from the need for relevance to the issues faced by practitioners. This paper argues that if research is to be relevant to the issues faced by service users, they too must be involved in problem formulation. There is a substantial literature on the moral case for user involvement in research but relatively little about the technical benefits. The paper sets out some distinctions in the meaning of user involvement in different models of social research, and, drawing on examples of user-led and user-controlled research, suggests not only that problem formulation benefits from user involvement but that several other key technical aspects of social research may also be improved.