Smart technology: the leadership challenge

This paper takes a lateral approach toward developing discussion around the challenge for the modern-day leader in the area of fast-moving technological change. It isolates Radio Frequency Identification (RFID) as a barometer for the typical multi-level manifestations any leader can expect from the implementation of any new technology. Rather than focus on operational change itself, this paper embraces emotional and ethical considerations without specific or cosmetically prescribed answers. Written to provoke individual thought, the text contains a range of catalytic concepts enabling leaders to develop their own diagnostic/evaluative approach and plan their own tailored strategy using the knowledge they have of their own business.