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Meta's AI attribution models enhancing customer experience in digital ads

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

Meta's AI-driven Multi-Touch Attribution system addresses the shortcomings of conventional models like last-click by better representing intricate consumer paths across multiple platforms. Meta evaluates the actual incremental effects of ad interactions using Shapley value analysis and counterfactual modelling combined with federated learning while maintaining user privacy protections. The new methods enable higher return on ad spend (ROAS), allow for dynamic budget adjustments in real time and facilitate customization for different platforms. Even though there have been quantifiable improvements in performance results algorithmic transparency issues along with regulatory compliance and bias mitigation challenges persist. The chapter promotes ethical use of artificial intelligence and highlights the critical role humans and AI must play together when planning media strategies. The conclusion calls for established attribution frameworks that are both standardized and interpretable to maintain responsible and effective marketing within the fast-changing digital environment.
Original languageEnglish
Title of host publicationCustomer-Centric AI
Subtitle of host publicationConversational Technologies, Personalization, and Ethical Innovation
EditorsMahwish Zahara
PublisherIGI Global Scientific Publishing
Chapter1
Pages1-30
Number of pages30
ISBN (Electronic)9798337365848
ISBN (Print)9798337365824, 9798337365831
DOIs
Publication statusPublished - 13 Aug 2025

Keywords

  • Cookieless Tracking
  • Customer Journey Mapping
  • Explainable AI
  • Federated Learning
  • Machine learning algorithms
  • Multi-Touch Attribution
  • ROAS

ASJC Scopus subject areas

  • General Economics,Econometrics and Finance
  • General Business,Management and Accounting
  • General Computer Science

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