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Enhancing customer experience with AI-powered marketing

Research output: Book/ReportBookpeer-review

Abstract

Delivering a personalized customer experience is critical for modern marketers, with AI tools pivotal to this transformation. By harnessing AI technologies, businesses gain deeper insights into customer behavior, anticipate needs, and tailor interactions. From chatbots that provide instant support to recommendation engines that drive engagement, AI-powered marketing enables brands to connect with consumers in relevant, timely, and meaningful ways. As expectations for personalization rise, integrating AI into marketing strategies may create lasting customer relationships and help organizations stay competitive in a digital world. Enhancing Customer Experience With AI-Powered Marketing explores how AI technologies like machine learning and chatbots transform marketing approaches. It examines the challenges faced while presenting AI solutions and customer experience transformations. This book covers topics such as personalized content, social media, and virtual technology, and is a useful resource for marketers, business owners, computer engineers, academicians, researchers, and scientists.
Original languageEnglish
PublisherIGI Global Scientific Publishing
Number of pages301
ISBN (Electronic)9798337332239
ISBN (Print)9798337332215
DOIs
Publication statusPublished - 12 Aug 2025

Keywords

  • AI (Artificial Intelligence)
  • Customer experience management
  • artificial turf
  • marketing

ASJC Scopus subject areas

  • General Economics,Econometrics and Finance
  • General Business,Management and Accounting
  • General Computer Science

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