Abstract
Delivering a personalized customer experience is critical for modern marketers, with AI tools pivotal to this transformation. By harnessing AI technologies, businesses gain deeper insights into customer behavior, anticipate needs, and tailor interactions. From chatbots that provide instant support to recommendation engines that drive engagement, AI-powered marketing enables brands to connect with consumers in relevant, timely, and meaningful ways. As expectations for personalization rise, integrating AI into marketing strategies may create lasting customer relationships and help organizations stay competitive in a digital world.
Enhancing Customer Experience With AI-Powered Marketing explores how AI technologies like machine learning and chatbots transform marketing approaches. It examines the challenges faced while presenting AI solutions and customer experience transformations. This book covers topics such as personalized content, social media, and virtual technology, and is a useful resource for marketers, business owners, computer engineers, academicians, researchers, and scientists.
| Original language | English |
|---|---|
| Publisher | IGI Global Scientific Publishing |
| Number of pages | 301 |
| ISBN (Electronic) | 9798337332239 |
| ISBN (Print) | 9798337332215 |
| DOIs | |
| Publication status | Published - 12 Aug 2025 |
Keywords
- AI (Artificial Intelligence)
- Customer experience management
- artificial turf
- marketing
ASJC Scopus subject areas
- General Economics,Econometrics and Finance
- General Business,Management and Accounting
- General Computer Science
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