Automated telephone communication systems for preventive healthcare and management of long-term conditions [2012]

The objectives are as follows: To assess the effects of automated telephone communication systems (ATCS) compared with usual care, for improving primary preventive healthcare and management of long-term conditions in terms of: 1) behavioural change; 2) clinical outcomes; 3) process outcomes; 4) cognitive outcomes; and 5) adverse outcomes. To determine which type of ATCS is most effective for primary preventive healthcare and management of long-term conditions. To explore which interventional design components may contribute to positive consumer behavioural change.